Delivery Policy
We are committed to providing fast and reliable delivery services to our customers. Below are the terms for delivery:
Delivery Times:
- Same-day delivery is available for orders placed before 12:00 PM on weekdays and Saturdays (excluding Sundays).
- Orders placed after 12:00 PM will be delivered the next business day.
Delivery Fees:
- Free delivery is available for orders within Nairobi County.
- For deliveries outside Nairobi County, we offer free delivery to your nearest local courier office or pickup point.
- Any additional courier service charges for deliveries outside Nairobi County will be communicated during the checkout process.
Delivery Locations:
We deliver to all locations within Nairobi County and to designated courier offices or local pickup points outside Nairobi County.
Delivery Process:
- Once your order is processed, you will receive a confirmation email with order details and an estimated delivery time.
- A tracking number will be provided for your convenience.
- Our delivery team will contact you when they are on their way. Please ensure someone is available to receive the order at the specified time and place.
Cash on Delivery:
- Cash on delivery (COD) is only available for orders delivered within Nairobi CBD.
- For areas outside Nairobi CBD, payment must be made in advance via mobile money (M-Pesa) or bank transfer before shipping.