Terms and Conditions

Welcome to Garissa Lodge Online! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website or placing an order, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our website or services.

We reserve the right to change these terms and conditions at any time without prior notice. You should check this page regularly to ensure you are aware of any updates. Continued use of our website or services after changes constitutes acceptance of the new terms.

Refunds and Returns Policy

We understand that sometimes a product may not meet your expectations. If you are not satisfied with your clothing purchase, you may return it within 7 days of delivery for a refund or exchange, subject to the following conditions:

  • The item must be unused, undamaged, and in its original condition, with all tags and labels attached.
  • The seal or packaging must not be broken.
  • Proof of purchase (e.g., receipt or invoice) must be provided.
  • You must contact us before returning the item to obtain a return authorization number and instructions.
  • You are responsible for the cost and risk of returning the product. We recommend using a trackable and insured shipping service.

Refund and Exchange Process:

  • Refunds will be issued to the original payment method within 7 days of receiving the returned item.
  • Exchanges are subject to product availability and may incur additional shipping fees.
  • Items that do not meet the above conditions will not be eligible for a refund or exchange.

Payment Policy

We accept the following payment methods:

  1. M-Pesa Pay Bill
  2. Bank deposit
  3. Bank transfer

Payment Confirmation:

  • After making a payment, send proof of payment (e.g., screenshot or receipt) to our customer service team.
  • We will process your order once payment is verified, and a confirmation email with your order details will be sent.

General Disclaimer

  • Delivery times may vary based on location and external factors beyond our control.
  • We are not responsible for delays, damages, or losses caused by courier companies or unforeseen circumstances.
  • Products purchased on sale or clearance may not be eligible for refunds or exchanges unless they are defective.

For further information or inquiries, please contact us: Email: info@garissalodge.com

Thank you for choosing Garissa Lodge Online!