Garissa Lodge Clothing Warranty Policy
At Garissa Lodge, customer satisfaction is our priority. To ensure you shop with confidence, we provide the following warranty policy for all our clothing items:
1. Warranty Coverage
Our warranty covers the following:
- Defects in materials: Issues such as tears, holes, or faulty stitching present upon delivery.
- Manufacturing defects: Issues like broken zippers, misaligned seams, or other production errors.
- Wrong items delivered: Items that do not match the size, color, or design of your order.
2. Warranty Period
- The warranty is valid for 7 days from the date of delivery.
- Claims made after this period will not be accepted unless otherwise specified.
3. What Is Not Covered
The warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, improper washing, or alterations.
- Incorrect sizing if the customer selected the wrong size during the order.
- Sale or clearance items (unless defective).
4. Claim Process
To file a warranty claim:
- Contact our customer service team at [email/contact details] within 7 days of delivery.
- Provide the following:
- Your order number.
- Photos of the defect or issue.
- A brief description of the problem.
- Wait for our team to assess your claim. If approved, we will arrange for a replacement, repair, or refund as appropriate.
5. Resolution Options
Depending on the issue, customers will be offered:
- Replacement: A new item of the same size and style.
- Repair: If the issue can be fixed.
- Refund: If neither a replacement nor repair is possible.
6. Shipping Costs
- For approved warranty claims, we will cover the return shipping cost.
- Customers are responsible for shipping costs for items that do not meet the warranty criteria.
7. Additional Information
- All returned items must be in their original condition with tags and packaging intact.
- Proof of purchase (receipt or order confirmation) is required for all claims.